Customer Satisfaction Essay Example | Topics and Well Written Essays - 500 words

Customer Satisfaction - Essay Example Therefore, being a general manager of the company, a significant role is to handle the complaint of the customer. After analyzing the required case, the manager recognized that the customer did not provide detail information for manufacturing the part of the product and an employee of customer service was at fault as well. In this context, the complaint can be handled by the below discussed procedures. At first, the customer is required to be handled effectively by responding to the queries of the customers and subsequently the general manager needs to recognize an individual within the company who will be accountable to provide correct information. The entire complaints from other customers along with the specific customer as well as the complaint trends of organization have to be examined properly with due concentration. Finally, after evaluation of the entire trends of complaints in the company, it has to be determined regarding what process is to be followed in order to prevent s uch occurrences from happening in future. In case of the customer complaint regarding the missing part, it can be identified that as the work was performed as a ‘rush job’, there was a lack of communication among the required departments of the organization.